Refund Policy

Effective Date: January 1, 2025

1. Introduction

At CryptoTopSecure, we strive to provide the best possible education and experience. However, we understand that there may be situations where a refund is appropriate. This policy outlines when and how refunds may be issued.

2. Eligibility for Refunds

You may request a refund if:

• You made a duplicate payment by mistake
• You did not access any course content within 7 days of purchase
• You encountered a technical issue that we could not resolve within a reasonable time

Requests must be submitted within 14 days of the original purchase date.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Course content has been accessed or downloaded
• The refund request is made after 14 days
• The course was purchased with a discount marked as non-refundable
• Violation of our Terms of Service

4. How to Request a Refund

To initiate a refund, please email us at refunds@cryptotopsecure.com with:

• Your full name
• Order number
• Date of purchase
• Reason for the refund

Once we receive your request, we will review it within 3 business days and contact you regarding the outcome.

5. Processing and Timing

Approved refunds are processed via the original payment method. It may take up to 7–10 business days for funds to appear, depending on your bank or payment provider.

6. Chargebacks

If you initiate a chargeback with your bank without first contacting us, we reserve the right to ban your account and deny future purchases. Please contact us first — we are here to help!

7. Contact

If you have any questions about this Refund Policy, reach out to our support team:
Email: refunds@cryptotopsecure.com
Address: 888 Old Highway 2, Trenton, ON K8V 5P5, Canada